Order Processing and Potential Delays
We understand the excitement of receiving your order promptly. Occasionally, due to high order volume and increased demand, delivery delays may occur. We appreciate your patience during such times and encourage you to reach out to our dedicated support team for any inquiries or concerns.
Special Occasions and Extended Delivery Times
During peak sales periods and public holidays, delivery times may be extended. Rest assured, we are working diligently to fulfill your orders swiftly, and your understanding is highly valued.
International Orders and Custom Clearance
For our international shoppers, we strive for seamless customs clearance. To facilitate this process, we kindly request a copy of your National ID. Our dedicated customer service team will promptly address any unforeseen issues, ensuring a hassle-free shipping experience.
Delivery Options
Tailored to suit your preferences:
- Click & Collect (UAE Only): Enjoy the convenience of our service within the UAE. Place your order online and collect it from a nearby Sacoor Brothers store with complimentary delivery.
- Next-Day Delivery (UAE): Opt for next-day delivery on weekdays for orders placed before 12:00 PM in Abu Dhabi, Dubai, and Sharjah, ensuring prompt and reliable delivery.
- Orders placed after 2pm (UAE time) will be processed the next working day.
For more details on delivery services or to track your order, please refer to the link provided by our trusted courier partner.
Shipping Information by Country
UNITED ARAB EMIRATES
| Delivery Time | Delivery Fee |
|---|---|
| Click and Collect: 1 - 3 days | - |
| Regular Delivery: Dubai (1-3 business days), Other Emirates (2-5 business days) | Fixed fee of 25 AED |
KUWAIT
| Delivery Time | Delivery Fee |
|---|---|
| Regular Delivery: 4 - 7 business days | Fixed fee of 11 KWD |
QATAR
| Delivery Time | Delivery Fee |
|---|---|
| Regular Delivery: 4 - 7 business days | Fixed fee of 125 QAR |
SAUDI ARABIA
| Delivery Time | Delivery Fee |
|---|---|
| Regular Delivery: 4 - 7 business days | Fixed fee of 125 SAR |
BAHRAIN
| Delivery Time | Delivery Fee |
|---|---|
| Regular Delivery: 4 - 7 business days | Fixed fee of 12 BHD |
OMAN
| Delivery Time | Delivery Fee |
|---|---|
| Regular Delivery: 4 - 7 business days | Fixed fee of 12 OMR |
LEBANON
| Delivery Time | Delivery Fee |
|---|---|
| Regular Delivery: 4 - 7 business days | Fixed fee of 35 USD |
MOROCCO, TURKEY, INDIA, ANGOLA, NIGERIA
| Delivery Time | Delivery Fee |
|---|---|
| Regular Delivery: Varies by country | Fixed fee of 35 USD |
Important Note: Non-Refundable Shipping Fee
Please be advised that the shipping fee associated with your order is non-refundable. This policy applies to all orders, regardless of the delivery destination or circumstances. We appreciate your understanding and cooperation.
Please be informed that alterations are not available for special deals items.
